Our client currently has a number of permanent, full time inbound customer service positions.

If you strive for excellence in customer service then this could be the opportunity for you to shine!

On offer is a fantastic opportunity for you to join a highly successful team in a great company with a great culture.

Reporting to the Customer Service Team Leader, the objective of this role is to respond to incoming calls and email correspondence, resolving a broad range of inquiries relating to the organisations products and services in a professional and customer centric manner.

Duties:

• Answer incoming calls promptly, competently and professionally.

• Provide customers with information relating to products and services.

• Handle sales opportunities associated with inbound and outbound telephone calls.

• Maintain current knowledge of the organisations products and services.

• Maintain continuing professional development through specified training.

• Maintain and update customer records.

• Ensure quality performance metrics are adhered to all times.

• Identify process improvement opportunities.

• Undertake liaison and negotiation with key internal customers to ensure seamless processing and interaction across the wider business.

Requirements:

• 4 years + inbound customer service experience in a call centre environment ideally in the insurance of financial services sector.

• Demonstrated high level customer relationship management

For more information you can call Aiveen Finch in our Perth office on (08) 9288 8417 quoting Job Ref 41614d or alternatively, apply online below.